Premium Bicycle Servicing & Repairs in Exeter

We treat every repair with care and accuracy to ensure your bike performs at its best on every journey

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Working With The Best Brands In The Industry

We Fix Anything Pedal Powered

Commute Crew

Daily commuters, city bikes & e-bikes
Reliable servicing to keep you on schedule

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Leisure Lovers

Weekend rides, family bikes & cruisers
Comfort, safety and smooth riding sorted

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Road Runners

Road bikes, gravel bikes & race machines
Precision tuning for speed and efficiency

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Mountain Warriors

Hardtails, full-suspension & trail beasts
Suspension, brakes, drivetrain dialled

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Book Your Free Quote Today

01329 547831

Discover Our Service Packages

We offer a range of service packages to suit every rider, from basic tune-ups to full overhauls, keeping your bike safe, smooth and performing at its best.

From £50

Service Menu

Frequently Asked Questions

What kind of bikes do you work on?

We will service and repair anything pedal powered, including road bikes, mountain bikes, commuting bikes, bmx’s, ebikes and much more. If you’re unsure whether your bike is included, please give us a call!

Do you service ebikes?

Yes! We provide servicing and repairs on ebikes powered by Shimano, Bosch, Fazua, Yamaha, Brose (Specialized) and Mahle motors. For any brands not listed, we are still happy to work on the mechanical parts of these bikes with the battery removed. Unfortunately, for legal reasons we are unable to work on any bikes with a throttle control.

What level of service should I choose?

After we have done your free safety quote, we will recommend a level of service that will cover the required work to get your bike running smooth as silk.

What is a safety quote?

A safety quote is the initial inspection where your bike is given a thorough check of all the components to determin their wear and safety of use. This is completely free and we will then be able to give you a no-obligation recommendation of the level of service required to get your bike working safely and feeling great.

Can I just bring my bike in?

We are more than happy for you to pop down to the shop with your bike to discuss what your bike needs. We wont be able to provide you with a quote straight away but if you leave your bike with us you will be added to our queue system for your free safety quote.

Can you collect my bike?

Yes! We are able to collect bikes on Tuesdays and Thursdays between 8-9am and 17:30-18:30pm. For more information on pricing and availability, see our Collections page.

Can I book a day to have my bike fixed?

At Silk, we run on a first come first served basis where we treat all bikes with equal priority so we dont book bikes in to be fixed on a specific day. You are able to book a day to drop off or have your bike collected and once we receive it, it will be added to our queue system and you will receive a quote as soon as possible.

Do I have to leave my bike with you?

Yes, we ask that you leave your bike with us so that we can give it a full and thorough assessment as soon as we have availabilty. We are then able to reccomend what your bike needs and order parts specific to your bike and budget.

When will I get my bike back?

We aim to return your bike to you within a 14 business day turn-around period, quality work can take time and we pride ourselves on our meticulous standards on every bike that comes through the shop. We understand it can be inconvenient being without your bike so we have a range of loan bikes available for you to borrow while your bike is in the shop.

Do you fix small jobs eg. punctures on the spot?

If you have a small issue that can be fixed quickly eg. puncture repair,wheel trueing, bolt check etc. , we are happy to try and fit this in for you on the spot. For anything more time consuming we would need to book you into our queue system.

Do you sell bikes?

We don’t sell any bikes but we are happy to build any bikes you’ve purchased online. We are proud to be a service partner for Canyon and Intense and can carry out warranty work for these brands.

What Our Customers Say

      EXCELLENT  
   Based on 64 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   andy buchan 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had to use Jake at Silk Cycles a couple times recently.  First time was replacing a seized pedal.  To say he was determined is understatement.  Very large levers, preceded by blow torch heat eventually did the job.  Most people would have given up!  Secondly was a new hydraulic brake lever which I broke during a crash at Bike Park Wales, a great day out though.  Replaced very quickly and works perfectly.  Finally, we took a lady to him who had crashed after a brake on her Halfords’ bike failed, despite having reported her concerns to them twice!  Jake did an accident report and also lent her a bike so she could continue to get to work.  A class act.  He is also now moving into electric bike repair so all in all a comprehensive all round service.  He can also get hold of all the necessary parts you may need.
  
 
      Posted on Google  
   
   James Kapadia 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks Jake, for servicing the bike and replacing cables. Feels new again!
  
 
      Posted on Google  
   
   Martin Briscoe 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jake's done 3 services for me all perfect. Twice on my gravel bike. Both times the hydraulic brakes were starting to seize. He knew exactly what was wrong ordered the part and sorted it - My wife's ebike was also excellently serviced after the chain started coming off - I guess Mid drives must put more pressure on the chain causing it to stretch more easily. On all occasions the bikes came back perfect. Good prices too.
  
 
      Posted on Google  
   
   Theo Fawcett 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top quality bike service, which left my bike feeling and looking better than it was brand new.
  
 
      Posted on Google  
   
   Marilyn Delve 
 
 
 
 Trustindex verifies that the original source of the review is Google. Managed to get a puncture whilst out cycling.Rang Jake explained problem, Jake was only to pleased to help, all mended and back on the road!! So friendly and efficient, thanks a million ! Will definitely recommend.
  
 
      Posted on Google  
   
   Sarah Mills 
 
 
 
 Trustindex verifies that the original source of the review is Google. Jake cleaned, repaired and serviced our Tern GSD e-cargo bike. He has done a brilliant job and my kids are so happy that we’re back on the road!
  
 
      Posted on Google  
   
   Matt Williams 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service as THE canyon dealer in the South West.

Oh and the funky vibe and welcoming and helpful attitude was great to.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more